Workforce Intelligence
Build High-Performing Teams and Retain Top-Rated Employees at Every Location
Gain access to valuable insights, benchmarks, and resources to optimize your workforce strategies and become an employer of choice in the restaurant industry. AVAILABLE IN THE US ONLY.
Make Service Your Competitive Edge with Workforce Analytics
Deliver exceptional experiences with a hospitality-driven team.
Manage Talent
Harness comprehensive workforce data to secure and retain top local talent. Stay ahead of the compensation curve with workforce analytics based on the latest market data.
Enhance Team Training
Benchmark training programs, key topics, and budget allocations against direct competitors. Measure the return of investment of staff development initiatives and understand the impact on sales and customer sentiment.
Reduce Staff Turnover
Utilize GuestXM's Total Rewards Survey data to understand local work environments. Identify key drivers of employee engagement and satisfaction to devise strategies that reduce turnover.
Monitor Service Impact on Guest Experience
Measure and track guest service sentiment and spot negative trends early.
Elevate the Guest Experience
Uncover insights into what motivates employee engagement and satisfaction and how it directly impacts the customer experience. Monitor and measure the influence of employee satisfaction on guest sentiment to pinpoint areas for improvement.
Gain a Competitive Advantage
Benchmark employee satisfaction and guest service experience against. competitors to stay one step ahead and create a unique value proposition for guests.
Boost Brand Success
Perform comparative analysis of turnover, staffing, compensation, and demographics against the broader restaurant industry and specific market segments. Obtain unit-level insights to enhance operation efficiency.
Conduct Corporate Evaluation
Perform comparative analysis of turnover, staffing, compensation, and demographics against the broader restaurant industry and specific market segments. Obtain unit-level insights to enhance operation efficiency.
Leverage Comprehensive Workforce Reports & Insights
Predict and analyze the impact of team investments on the bottom line.
Executive Scorecard
Utilize GuestXM's Executive Scorecard to compare company metrics against designated market segments.
Competitor Report
Benchmark your company against selected competitors for compensation and turnover.
Labor Market Insights
Obtain detailed analysis of turnover causes, retention strategies, and labor costs across the industry.
Key Platforms
Social & Review Listening
Embrace greater insights and efficiency into your guest experience with industry tools designed to seamlessly gather and respond to reviews, social media, feedback, and sentiment.
Learn moreFinancial Intelligence
Compare your performance by location to your competitors and get insights that will help you bring more customers to the table.
Learn moreReview Management
Engage with your customers in real time. Never miss a (negative) review again! Keep an eye on the latest social conversations, trends, and brand mentions.
Learn moreSurvey
Collect, analyze, and transform direct feedback data into insights helps multi-unit restaurant brands uncover blind spots across customer interactions.
Learn moreRestaurant Guest Experience Platform
Create Better Guest Experiences to Grow Your Sales
GuestXM Blog
California’s Fast Food Minimum Wage Hike: Much Too Much, Much Too Soon . . . But What Now?
The recent minimum wage increase in California exclusively for fast food workers breaks from historical precedent. With any legal changes of this scale, the downstream impact and nuances can be significant.
Read MoreFebruary 2024 Restaurant Insights: Declining Sales and Cleanliness Imperatives
Discover the latest insights into the restaurant industry's February 2024 performance, revealing a concerning decline in sales alongside the critical importance of maintaining cleanliness for positive customer ratings.
Read MoreNavigating Industry Performance Amidst Weather and Economic Challenges
January offered little clarity in terms of the current health of the restaurant industry from a year-over-year growth perspective.
Data-Driven Insights Financial Performance Market Intelligence Out of the Box Insights
Read More