The Business Intelligence Powerhouse

Our cutting edge product is just the beginning of the resources available as a Black Box Intelligence member. Our partnerships with the following groups draw together an unmatched level of industry expertise and insight that is delivered in all of our products.


People Report is the foremost provider of human capital metrics for the service sector workforce. Founded in 1995 by Joni Thomas Doolin, CEO, and a group of five chain restaurant companies, the People Report consortium has grown to represent hundreds of chains, hundreds of thousands of managers, and millions of employees. People Report’s hallmark is dish room to boardroom business intelligence that provides industry leading, benchmarked research for key human capital metrics, best employment practices, total rewards and compensation for chain operators, franchisees and other service sector employers. In addition to its reports and publications, People Report offers first-rate speakers, newsletters, webinars and acclaimed industry conferences throughout the year.

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Consumer Edge Research is a market research and consulting firm that helps investors and companies that want to have deeper insight into how consumer behavior is changing around the world and how to profit from those changes. CER helps companies monitor key trends and develop strategies to enhance shareholder value. They conduct extensive proprietary consumer tracking surveys in the US and key emerging markets to deliver a robust and continuous view of both macroeconomic and secular trends as well as company and brand performance trends. CER can perform custom market research virtually anywhere in the world either on a one-time or regular basis. Their functional expertise spans market research, investment research, and business strategy development.

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GuestMetrics is the leading provider of Customer Insight Solutions for the hospitality industry and its suppliers/distributors. The GuestMetrics software is fully integrated with the leading point-of-sale (POS) systems and allows hospitality providers at every level of the market to improve business operations. For the first time in the marketplace, GuestMetrics, through its data mining process, provides beverage alcohol and food suppliers with actionable insight into consumer behavior at the guest check-level through. From world-class beverage alcohol suppliers to fine dining establishments and regional/national restaurant chains, clients depend on GuestMetrics tools to build stronger brands and drive revenue growth.

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